Frequently Asked Questions
For Tenants
How do I pay my rent?
You can pay your rent online through our tenant portal. Detailed instructions are available on our Payment Options page.
How do I submit a maintenance request?
Maintenance requests can be submitted through the tenant portal. For emergencies, please contact our office directly.
What should I do in case of a maintenance emergency?
For maintenance emergencies, please call our emergency hotline at [emergency contact number]. For non-urgent requests, use the tenant portal.
How do I renew my lease?
Lease renewal information will be sent to you 60 days before your lease ends. You can also contact our office to discuss renewal options.
Can I make changes to my apartment?
Minor changes, like painting, may be allowed with prior written approval from management. Contact us for specific guidelines.
What is the pet policy?
Our pet policy varies by property. Please refer to your lease agreement or contact us for details.
For Property Owners
What services do you offer?
We offer comprehensive property management services, including tenant screening, rent collection, maintenance, and financial reporting.
How are tenants screened?
We conduct thorough background checks, including credit, employment, and rental history, to ensure reliable and responsible tenants.
How often are property inspections conducted?
We conduct regular inspections every six months and also perform inspections at move-in and move-out.
How do you handle maintenance and repairs?
We have a network of trusted contractors and handle all maintenance requests promptly. Owners are notified of any significant repairs.
How do you handle tenant move-ins and move-outs?
We conduct detailed inspections, manage necessary repairs, and ensure smooth transitions for both tenants and owners.
General FAQ’s
What areas do you serve?
We serve New York City and surrounding areas. Please contact us for specific location inquiries.
How do I contact your office?
You can contact us by phone at (917) 500-0002, email at info@CoroiCapital.com or through the Contact Us page on our website.
What are your office hours?
Our office hours are Monday through Friday, 9 AM to 5 PM. We are closed on weekends and public holidays.
How do I schedule a property viewing?
Property viewings can be scheduled by contacting our office.
Do you offer emergency services?
Yes, we provide 24/7 emergency services for urgent maintenance issues. Contact our emergency hotline for immediate assistance.